Preferred Time Delivery
Preferred Time Delivery Scheme
In our constant endeavour to provide convenience to our esteemed Customers, we are pleased to announce the launch of Preferred Time Delivery Scheme.
The facility is being launched to start with for customers in Mumbai, Kolkata, Delhi, Chennai, Bangaluru, Hyderabad and Pune and also outskirts of these cities i.e. Gurgaon, Noida, Faridabad, Ghaziabad, Sonepat, Thane, Navi Mumbai, Kalyan, Mira Bhayander etc. The scheme will be extended to all towns having population of about 10 lakhs in the near future.
Under the scheme, Customers can choose to receive the refill cylinder delivery at home on the day and time of his choice. The applicable charges approved by the Government as given in the table below:
| Time Slot | *Charges per delivery in Towns with population of ten lakh and above | *Charges per delivery in other Towns |
|---|---|---|
| Before8 AM | Rs.50 | Rs.40 |
| 8AM to 11 AM | Rs.25 | Rs.20 |
| 11 AM to 3 PM | Rs.25 | Rs.20 |
| 3 PM to 6 PM | Rs.25 | Rs.20 |
| 6 PM to 8 PM | Rs.50 | Rs.40 |
| Only Saturday/Sunday ( 8 AM to 6 PM ) |
Rs.25 | Rs.20 |
*Inclusive of Service Tax
The customer can opt for any one of the following three options
Preferred Time Customer
A Customer can opt for preferred time on any day starting from Monday upto Friday. Such a choice would indicate that he is ready to accept the cylinder on any day from Monday to Friday on the fixed time slot specified. If the delivery cannot be made on the preferred time slot on a particular day because the Customer is not available, the cylinder will be delivered on the next day same time slot.
Preferred Day and Time Customer
A Customer can opt for a day in addition to the selected time slot. This option means that the Customer is ready to accept the refill delivery only on the specified day and time. If the delivery cannot be made on the preferred time slot on a particular day because the Customer is not available, the next delivery will be made on the same day and time in the following week.
Saturday/Sunday Preferred Customer
A Customer can opt for either Saturday or Sunday. This option
means that the Customer is ready to accept the refill delivery at any time
between 8 am and 6 pm on the preferred day. There is no option for a time
slot on Saturday and Sunday. If the delivery cannot be made on the preferred
day because the Customer is not available, the delivery will be made on
the same day and time in the following week.
Domestic LPG being subsidized, customer will not receive the cylinder out
of turn. After customer's refill booking matures, the cylinder will be
delivered to him on the next preferred time/day/day and time as per the
choice.
Customer needs to submit a registration in the stipulated format/plain paper to the distributorship in order to become a preferred time customer.