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We Care for You

At Bharatgas, we want every home to be safe. For that we need your co-operation.

We request you to please follow safe operating practices while using LPG. These are:

Simple rules of usage

  • Cylinder must be always kept in vertical position, away from any source of heat and in a ventilated place.
  • The hot plate should always be placed on a platform (made of non-flammable material) above the cylinder level.
  • Always remember to switch off the gas stove as well as the pressure regulator when the stove is not in use, especially at night. 
  • Never tamper with or try to repair the cylinder or allied equipment yourself.
  • Make sure all parts of the installation are in good condition. If anything seems wrong with any part, call for the distributor’s trained mechanic.
  • It is safer to wear cotton clothing while working in the kitchen. Use of dupatta, sari or cloth to handle utensils could be a fire hazard.
  • Wearing a fire retardant apron while cooking is a safe practice.
  • Children must be kept away from the installation while cooking.
  • Use only ISI marked Hotplates.
  • Never leave the hotplate unattended while in use as the burner flame could get extinguished due to overflow of cooking material or even gust of wind. This would lead leakage of Gas from the burner. The accumulated gas could get ignited by the second/other burner in operation or any other source of ignition, resulting in fire.
  • Fry Pan / Pressure Cooker should be placed in a manner so that their handle is away from the flame.
  • Plastic items must be kept away from the gas stove.
  • Use “SURAKSHA” LPG hose available with LPG distributor. It is recommended for its enhanced safety features and longer life.
  • Replace ‘Suraksha’ LPG hose every five years.
  • The safety cap must always be put on the valve of the unused cylinders, whether full or empty.

Spare a little of your time during Cylinder Delivery at your residence

  • At the time of taking refill delivery, you must satisfy yourself with the condition of the cylinder seal and weight.
  • Once you acknowledge the cylinder has the seal intact, correct weight & in good condition, the deliveryman will break open the seal in your presence and check that the cylinder is sound and fit for use.
  • You must insist on getting the cylinder connected to the regulator (DPR) and have the installation checked for proper functioning, even for the additional cylinder.
  • LPG Distributor's deliveryman carries a weighing scale.  In case, you desire he will get the cylinder weighed in your presence.

Inspection of the LPG Installation

You must insist on a mandatory inspection of their LPG installation once in 5 years by the trained mechanic. This service is available on payment of the requisite charges approved by BPCL. This will help in safe up keep of the domestic LPG installation.

In case of Leakage

In the rare event of Leakage or in case there is smell of gas:

  • Do not panic.
  • Turn the pressure regulator (DPR) knob to the ‘OFF’ position.
  • Put out all fires in the kitchen / vicinity (including agarbatti and pooja lamp etc).
  • Do Not light matchstick/lighter. Do Not switch ‘On’ or switch ‘Off’ any electrical switches (including main switch). Remember that electrical switches and dry cell torches generate spark while switching on or off. 
  • Open all doors and windows for ventilation.
  • Call the distributor / the Emergency Number immediately (1906),

In the event of accident

In case of the unfortunate event of an accident, we want you to know that we have covered all our registered consumers under an insurance policy.

To avail the benefit, you must immediately inform the distributor in writing. The distributor will then inform the concerned Territory Office and the Insurance Company about the same. We will offer all assistance in completing the formalities for insurance claims arising out of the accident. 

The monetary value of coverage under the no fault liability policy is as under:

Personal accident cover of Rs.6,00,000/- per person per event in case of death

Covers medical expenses of Rs.30 lakhs per event, maximum Rs.2,00,000/- per person.  Immediate relief upto Rs. 25,000/- per person.

Property damage maximum Rs.2,00,000/- per event at authorised customer’s registered premises.

It also covers customers who are supplied through reticulated system of LPG (Piped LPG).

In addition to the above, all LPG distributors also have Third Party Liability Insurance to cover losses in the event of an LPG accident.

Help us to help you

  • We request all our Consumers to abide by the terms and conditions under which the LPG connection has been released to them. These are printed on the reverse of Subscription Voucher and contained in the undertaking submitted at the time of release of the connection.
  • Consumers must adopt safe practices while using LPG.
  • Consumers must not accept LPG cylinders from source/persons other than the LPG distributor with whom they are registered.
  • Consumers are not permitted to exchange with others or loan to others, the cylinders / DPR given to them as this creates possibility for a spurious cylinder / DPR finding its way into the system. Spurious cylinders/DPRs do not conform to the stringent quality standards and are a potential safety hazard.
  • Consumers should follow conservation tips while using LPG to save fuel. Conservation tips are available on the www.ebharatgas.com
  • The use of LPG is regulated by LP Gas (Regulation of Supply & Distribution) Order of the Govt. of India. As per this order:

LPG connection is issued only in the name of any adult member of the household by a Government Oil company under the public distribution system. “Household” means a family consisting of husband, wife, unmarried children and dependent parents living together in a dwelling unit having common kitchen.

An existing Consumer of domestic LPG connection of a Government Oil Company, who desires to avail PNG connection, is obliged to either surrender the domestic LPG connection or convert it to domestic non-subsidized category within sixty days from the date of obtaining PNG connection. 

  • Consumers holding more than one LPG connection in a household kitchen, whether of the same oil company or of different oil companies, can retain only one connection.  The additional connection/s if any must be surrendered to the distributor and refund of the deposit amount obtained.
  • As & when customers availing Piped Natural Gas (PNG) connection or LPG connection through ‘Reticulated’ system in their household, the existing domestic LPG connection must be surrendered with the distributor. The distributor will issue ‘TV’ for ‘Safe Custody’ and refund of deposit amount. Details of the same are given in the www.ebharatgas.com.

PNG customers can however retain the LPG connection but use only domestic non-subsidized LPG cylinders for the same

Spare a little of your time to learn some safety rules. Click here to learn more