• LPG is Liquefied Petroleum Gas. Liquefied Petroleum Gases (LPG) are obtained by refining of crude oil and from natural gas by oil absorption or refrigerated absorption process.
• LP Gases are mixtures of hydrocarbons, which are gaseous at normal ambient temperature and atmospheric pressure, but can be liquefied at normal ambient temperature by application of moderate pressure.
• It is a clean burning, non-poisonous, dependable, high calorific value fuel.
• LPG is stored and transported in containers as a liquid, but is generally drawn out and used as a gas.
• LPG in gaseous state is nearly twice as heavy as air. Any leakage of LPG, therefore, tends to settle down at floor level.
• Liquid LPG is almost half as heavy as water. Thus, when liquid LPG gets converted to a gaseous state, it expands by about 250 times. The leakage of liquid LPG is therefore very dangerous.
• LPG contains no toxic components such as carbon monoxide and is, therefore, non-poisonous.
• Fuel gases will burn only when mixed with air in certain proportions. The minimum and maximum concentrations of a fuel gas in a gas / air mixture between which the mixture can be ignited are termed as the over and upper limit of inflammability - The lower flammability limit for LPG is 2% and the higher limit is 8.5%.
• Pure LPG is colourless and odourless. LPG is distinctively odourised to give warning in case of leakage. Its smell is detectable in air at concentrations down to 1/5th of the lower explosive limit.

Lpg can be used for various application such as:

USERS	APPLICATIONS
Household	Cooking/ Heating / Lighting
Agriculture	Grain drying / Weed killing / Preservation of fruits / tobacco curing / Tea drying
Automobile	Heat treatment / Paint baking
Ceramics	Biscuit & Glost firing of porcelain & stoneware
Chemicals & Drugs	Heating & Drying
Electrical	Bulbs & Tube lights manufacture / filament manufacture / Battery

The useful characteristics of LPG fired equipment is summarised below:

• Portability : Cylinders can be transported easily to the location or can be fixed to mobile equipment.
• Own Storage : Alternate gas suppliers make use of piped delivery system where the customer is affected the moment supply fails. LPG stored in cylinders or bulk installations provide a greater degree of product security.
• Wide Turn Down : By this is meant the range of gas flow from maximum to minimum for a particular burner. Burners can be designed to operate over wide range.
• Ease Of Control : Gaseous fuels are the easiest to control and are very quick in response i.e. you can light a fire within seconds of turning the burner knob on. Solid fuels are the slowest.
• Small Flames : Many processes require a small flame, or a number of small flames rather than a big one. LPG is a good fuel for such applications.
  6. Self-Pressurizing: LPG is stored under moderate pressure and therefore no pumps or gravity system is needed to get the fuel to the burner. Simple LPG burners are quite independent of electrical supply.
• Consistent Quality : LPG as all petroleum fuels is subject to stringent quality controls and hence it is possible to maintain consistent quality of the product.
• Clean Combustion : LPG is a high-grade fuel with negligible impurities producing ean sulphur -free combustion gases. This can be important for many processes especially where the gases come into contact with the products.
• Little Maintenance : Many LPG burners are very simple and require little aintenance. The clean combustion gases ensure long life even for the more complex burners.

New LPG Connections are now available on demand in most of the parts of the country. All you need to do is to register your request for a new connection online on our website and get a registration number. You can track the status of your registration online.

In case you are not able to register online for any reason, you can approach the nearest Bharatgas Distributor catering to your area with a proof of identity and proof of your residence address and fill up the KYC form. The distributor will register your name for a new connection and give you a registration reference number.

The various documents accepted as proof of identity and proof of residence is as under:

Proof of Identity*	Proof of Address*
Voters Identification Card Aadhaar Number ( UID / EID ) Passport Number PAN Card number Voter ID card ID card issued by Central / State Driving License	Aadhaar  ( UID) Driving License Lease Agreement Voter ID Telephone /Electricity/ Water bill Passport Self-declaration attested by a Gazetted officer Ration Card Flat Allotment /Possession letter House Registration document LIC Policy Bank / Credit Card Statement

*In case the State Government insists on any other document or procedure the same shall be fully complied with under the EC act applicable to the State. The above list is only illustrative and not exhaustive.

Distributors stock only ISI certified hotplates. However, it is not mandatory for you to buy your hotplate or any other items from the Distributor. Any make of your choice will suffice as long as it bears the ISI mark.

The Security Deposit applicable for Cylinder and Domestic Pressure Regulator (DPR) are as under:

Applicable charges/Tariff Head for various services
Sr. No.		Tariff Head	Amount(Rs incl.GST)
1	(a)	Security Deposit for 14.2 Kg Cylinder ( for all States except North Eastern states) Security Deposit for 14.2 Kg Cylinder ( for Seven North Eastern States)	2200.00 2000.00
	(b)	Security Deposit for 5 Kg Cylinder	1150.00
	(c)	Security Deposit for 19 Kg Cylinder	2400.00
	(d)	Security Deposit for LOT Valve	1500.00
	(e)	Security Deposit for 19 Kg Cylinder with LOT Valve	3900.00
	(f)	Security Deposit for 47.5 Kg Cylinder	4900.00
	(g)	Security Deposit for 47.5 Kg Cylinder with LOT Valve	6400.00
2		Security Deposit for Pressure Regulator (for all States except North Eastern states) Security Deposit for Pressure Regulator (for Seven North Eastern States)	250.00 200.00
3		Mechanic visit charges(other than leakage) for: Inspection of hotplate at the time of release of connection if hotplate is not purchased from distributor or Mandatory inspection of domestic installation to be done after cleaning the hotplate or Servicing of hotplate	236.00
		For leakage complaints if found correct	NIL
4		Suraksha LPG hose	1.5 Mtr : 190.00 1.2 Mtr : 170.00
5		Visit & Administrative charges for release of New connection and preparation of SV at doorstep of customer (excl. statutory charges levied by State, if any) Note: Not applicable for online connections with digital payments and connections released from Showroom	118.00
6		Installation & Demonstration charges for new connection (with SBC or DBC) / Installation charges for DBC	118.00
7		Collection of Equipment from customer premises for preparation of Termination Voucher on request of customer	118.00
8		Administrative charges for issuance of DGCC including cost of DGCC	59.00
9		Stamp duty applicable only in state of Maharashtra per Subscription Voucher	100.00
10		Stamp duty applicable only in state of Gujarat per Subscription Voucher	300.00

Kindly note:- All charges are inclusive of GST except Stamp duty.

The Bharatgas connection will be released to you immediately on completion of required formalities. At the time of installation of the connection in your kitchen, please allow the Distributor's staff to demonstrate how to use the LPG equipment.

On payment of requisite deposit you will be issued a Subscription Voucher [SV], which you must keep safely.

The Bharatgas Distributor will issue a booklet called the Domestic Consumer Gas Card, popularly known as Blue Book or the Pass Book where the particulars of your LPG connection, the details of supply and other services are entered by the distributor's staff.

Then You would also be issued LPG Safety and Conservation related literature.

In case you need any further information, please contact the Customer Relations centre. The address is displayed at all Bharatgas Distributors' showroom these are also advertised in the Press. You can view the list in the Customer Care section.

Know the parts of your gas installation

• A cylinder with a self-closing valve.
• A pressure regulator, which is connected to the outlet of the valve.
• A gas stove or a cooking range (appliance).
• Rubber tube connecting the regulator to the appliance.

Know how the cylinder should be kept

• Vertical with valve facing upwards.
• Away from any source of heat or a naked flame.
• On or above ground level with adequate ventilation.
• In an easily accessible position.

Know how to install your gas connection

• Make sure the valve on the cylinder is shut, by turning the pressure regulator knob to the OFF position.
• Open the valve by turning the pressure regulator knob to the ON (vertical) position.
• Make sure the burner taps are also closed.
• Make sure there is no smell of gas.
• Light a match and hold it to the burner.
• Turn on the burner by rotating the knob in the ,anti-clockwise direction. ]
• Shut the burner after use.
• Shut the valve of the cylinder by turning the pressure regulator knob to the OFF position.

ALWAYS REMEMBER TO SHUT THE VALVE WHEN STOVE IS NOT IN USE ESPECIALLY AT NIGHT.
Learn how to take care of your stove

• Harsh cleaners can damage the finish. Don't use abrasive powders, highly acidic or alkaline cleansers.
• Wait for surfaces to cool. If the stove is hot and you try to clean it with a wet cloth, the surface finish may crack.
• Some foodstuffs can damage the finish. Vinegar, sour milk, citrus fruits juices, tamarind decoctions
• can all damage the finish. If some such liquid spills on the stove, wipe it off with a dry cloth, wait for the stove to cool, clean with warm soap water and dry.
• Ordinary stains can be cleaned easily. Some baking soda on a damp cloth does the trick. A mild cleanser may be used for stubborn stains.
• A chrome finish can be cleaned with a damp cloth. Or any good chrome cleanser.
• Clean the burner head and mixing tube the right way. Immerse the mixing tube assembly and the burner head completely in a boiling solution of washing soda. Keep it for 20 minutes. Rinse thoroughly internally and externally. Dry completely to prevent corrosion.
• The burner holes should be cleaned with a soft wire. The mixing tube can be cleaned with a stiff bottlebrush.
• Pan supports can be cleaned the same way.

• Put out all fires in the kitchen. This includes diyas, agarbatties, cigarettes and all naked flames; otherwise any leakage of gas could result in fire.
• Switch off all electrical appliances.
• Shut the taps on the stove.
• Have the rubber tube and all the connections checked for leakage with soap solution.
• Insist that your deliveryman checks cylinder valve and O-ring for any leakage.

• At a higher level than the cylinder - about 2 ft to prevent the tube from catching fire.
• Against a wall to make sure that clothes don't catch fire.
• Away from curtains.
• Away from wind draughts to prevent the flame going out and causing leakage of gas.

NOTE: Make sure there are no shelves above the stove REMEMBER THAT YOUR APPLIANCE MUST HAVE AN ISI MARK AND HAVE IT TESTED BY A MECHANIC BEFORE YOU USE IT.

• Use  SURAKSHA  LPG hose of approved quality, (ISI mark).
• It should be as short as possible. Maximum length should be about 1.5 meters.
• It should be easily accessible for inspection.
• Keep it away from heat and fire.
• Ensure it covers the full length of the nozzle of the gas stove.
• Make sure it does not get heated by the burner, or is looped/twisted.
• Clean it with wet cloth only. Don't use soap to ease the tube over the nozzle.
• Check it regularly for cracks, holes, softness, and porosity especially at the ends.
• Replace Suraksha hose  every 5 years if not earlier.
• Do not cover Suraksha hose  by any other object or sleeve.

The Pressure Regulator is connected to the outlet of the cylinder valve. Its function is to regulate the pressure of the gas coming out of the cylinder and supply it at a constant pressure to the hot plate.

Please note the following for your safety

• Always remember to shut the value when the stove is not in use, especially at night.Don't tamper with your cylinder or allied equipment.
• Make sure all parts of the installation are in good condition. If you find anything wrong with any part, contact your distributor and ask for a mechanic.
• It is safer to wear cotton clothing while working in the kitchen.Do not use dupatta to handle utensils, preferably use an apron.
• Keep children away from the installation while you're cooking.
• Use dry pot holders.
• Never leave the hotplate on and unattended. The burners could extinguish by overflow of cooking material or even draught of air) allowing gas to leak. The accumulated gas could get ignited by the second burner in operation (or other sources) resulting in fire.
• Turn pan handles to the side away from the flame. Keep plastic items away from the stoves.
• 50% of cooking gas-related accidents occur because of leakages from the rubber tube.
• Get your tube changed, whenever it is damaged. And as a rule, replace the rubber tube every two years.
• Keep the safety cap on over unused cylinders.
  Use Suraksha LPG Hose.

• Don't Panic.
  Turn the pressure regulator knob to the OFF position.
• Put out all fires in the kitchen (including agarbatti and pooja lamp).
• Open all doors and windows for ventilation.
• Do not strike a match and do not operate any electric switches (including main switch). Electrical switches and dry cell torches generate spark while switching on or off.
• Call the Emergency number or the distributor immediately.

• Do you know that a domestic cooking gas cylinder contains 14.2 Kg (plus or minus 150 gm) of Liquefied Petroleum Gas (LPG)?
• Now add to that the weight of the empty cylinder (already marked on its body). And you arrive at the correct weight of a filled cooking gas cylinder. Anything less and you are not getting your due.
• Checks at our end. At BPCL, we have built in a series of checks in the system to ensure that the LPG that reaches you is of the correct weight.
• First, at our LPG Bottling Plants, the cylinders are filled through a preset weighing mechanism. They are then check-weighed for the correct fill on a check scale.
• Next, they are fitted with leak-tight safety caps and pilfer-proof seals before they move out of the plant.
• Finally, all our LPG distributors are instructed to carry out 100% weighing checks to ensure that each and every cylinder is of the correct weight.
• What should you do? In spite of all there tests, you may still suspect that you are paying for an under weight cylinder, at the time of taking delivery. To put your doubts to rest, all you need to do is to call up your distributor. He will collect your cylinder and get it weighed at his godown, in your presence. And if your cylinder is indeed underweight, we will replace it immediately. At no extra charge.

Organise your cooking

Prepare all the ingredients and keep them ready for cooking. This means you can cook rapidly. If you have to stop cooking for a short while shut off the gas. It's cheaper to light another match.

The family that eats together saves gas If you have to heat food just once,it means less waste. Reheated food is also less nutritious.

A gas burner has two positions - use them

Once you bring a liquid to boil or the food becomes hot you can keep it hot by using the simmer position hereby saving a lot of gas. Because at the simmer position gas flows out at only 1/4 to 1/3 the full rate. Try it out and see.

The colour and height of the flame are very important

If the flame is blue in colour, everything is fine. If the outlet holes are blocked and the flame is yellow, have the stove checked by a mechanic.The flame should never extend beyond the bottom of the pan. This saves gas and makes sure the food is cooked properly, especially if there is liquid inside the pan or vessel.

Bharatgas Mini is a 5 Kg cylinder.

We understand your need to have the flexibility to buy cylinders at will. Now you have the freedom to buy Bharatgas Mini cylinders (5 kg) at your convenience in select cities.
You can pick up a Bharatgas Mini cylinder from a Retail Outlet (Petrol Station) by providing your proof of identity (POI) at market rate.

Click here to know the citywise applicable rates.
Click here to know the list of Retail outlets, from which you can pick up a 5 kg cylinder.

OR

You can also order one from the comfort of your home, by just dialing the toll free number 1800 22 4344 and get the delivery within two hours at a nominal delivery charge of Rs. 25/- for this value added service. In this case too you will need to provide your proof of identity (POI).

Orders can be booked on the toll free number 24 X 7. Deliveries for orders will be made from 9 am to 9 pm. Orders booked beyond 9 pm will be delivered the next day after 9 am. The connection / refill cylinder will be delivered to the residence of the customer within 2 hours of the order booked. Dial a Bharatgas Mini can be presently availed in 8 cities viz. Ahmedabad, Bangalore, Delhi, Faridabad, Gurgaon, Hyderabad, Mumbai and Pune.

If you are moving out of town or, for any other reason wish to return the cylinder and pressure regulator, you may do so and get a refund as under:

50% of purchase price of Cylinder and Pressure Regulator excluding cost of gas and taxes, if return is within 5 years from date of purchase Rs. 100/- flat if return is after 5 years from date of purchase.

This option is only provided by BPCL. Please preserve the proof of purchase.

Under the portability scheme, you can opt for the distributor of your choice within a cluster of LPG distributors in the vicinity. The option is to be registered electronically on the website.

Under the portability scheme, you can opt for the distributor of your choice within a cluster of LPG distributors in the vicinity. The option is to be registered electronically on the website.

• Visit BPCL website www.ebharatgas.com
• Register yourself on the site if not registered already
• See the distributors in the cluster
• See the distributors in the cluster
  ( 5 Star Excellent, 4 Star Good 3 star Average 2 Star below Average and 1 star Poor)
  Choose the distributor of his Choice
• You will receive an email confirming the registration and advising details of procedure.
• In case you have chosen a Bharatgas from the cluster, you just have to just visit the new distributor with copy of the email and get enrolled.
• In case you have chosen an HP Gas or Indane gas distributor, you will need to visit your existing distributor and surrender the cylinder/s and pressure regulator, collect refund and the documents and along with the same approach the Chosen distributor for re-connection by paying the same deposit as earlier.
• No transfer fee or additional security deposit will be charged for transfer of connection under portability scheme.
• No transfer fee or additional security deposit will be charged for transfer of connection under portability scheme.

A complete electronic tracking of the portability request and closure is in place to ensure a consumer does not have any difficulty to move to a distributor of his choice.

This initiative is expected to usher in improvement in consumer service by the distributors as it will bring in competition in the cluster of distributors and bring choice to consumers who are unhappy with the service of their present distributor and want to change their LPG distributor within or across the Oil Company or want to move to a distributor closer to his home. This scheme covers 484 Districts with 1354 clusters in 31 States of the country as detailed below:

Sr. No.	State/Ut	No Of Districts	Number Of Clusters
1.	Andamans	1	1
2.	Andhra Pradesh	21	113
3.	Arunachal Pradesh	1	3
4.	Assam	24	35
5.	Bihar	27	32
6.	Chattisgarh	10	23
7.	Delhi	11	105
8.	Goa	2	6
9.	Gujarat	31	90
10.	Haryana	19	45
11.	Himachal Pradesh	4	7
12.	Jammu And Kashmir	13	20
13.	Jharkhand	16	34
14.	Karnataka	12	89
15.	Karnataka	33	39
16.	Madhya Pradesh	31	70
17.	Maharastra	26	126
18.	Manipur	5	5
19.	Meghalaya	3	3
20.	Mizoram	2	2
21.	Nagaland	5	5
22.	Odisha	24	32
23.	Puducherry	1	1
24.	Punjab	18	38
25.	Rajasthan	22	118
26.	Sikkim	1	1
27.	Tamilnadu	35	105
28.	Tripura	3	3
29.	Uttar Pradesh	61	140
30.	Uttarakhand	6	13
31.	West Bengal	18	60
	Grand Total	484	1354

We probably do not even realize how fortunate we are to be using LPG over the years and cannot visualize what it is to be without LPG in our kitchens!

Many of us may not know that even after 60 years of intense marketing LPG, only about 64% of India.s population enjoys the benefit of a clean fuel in our homes. This means 36% of our fellow countrymen are deprived of the benefits of a clean fuel and are subjected to a high level of indoor pollution by using polluting fuels for cooking.

In order to reach out to these citizens of the country and save lives that are cut short due to pollution, we need to make LPG available across the country for which the funds are required.

LPG is a highly subsidized commodity in India and the subsidy amount was a whopping Rs. 46,000 crores during 2013-14. Any subsidy provided translates to money out of the exchequer. The same money if not given out as subsidy could be used to make LPG available to those who are today deprived of using it.

We call upon all LPG consumers who can afford to pay the market price for their LPG supply to give up the subsidy entitlement which is to the tune of Rs. 3600/- for 7 cylinders or maximum Rs. 6200/- for 12 cylinders for the whole year and be a part of this nation building exercise. This gesture by us will go a long way to reach clean fuel to every home.

Valuing your involvement and with your permission, we will be happy to display your name on the 'Scroll of Honour' for opting out of Subsidy.

Valuing your involvement and with your permission, we will be happy to display your name on the 'Scroll of Honour' for opting out of Subsidy.

Click here to 'Opt out of Subsidy'.

Piped-Natural-Gas (PNG) consumers are now allowed by Govt. of India to keep one LPG connection in their household for which supply would be at non-subsidised rate.

In view of the same, PNG consumers whose LPG connections have been blocked can now get their LPG connections unblocked by opting for cylinder supply at non-subsidised rate.

In case you are a PNG consumer but your LPG connection is not blocked, you must convert your LPG connection for receiving supplies at non-subsidised rate as per the Government's policy.

Click here to convert your connection to non-subsidized.

Your LPG connection can also be entrusted in our safe custody against which a Special Termination Voucher called 'Safe Custody TV for PNG consumer' will be given to you. The Safe Custody TV is without any restriction on validity and also transferable to any of the family members (Father, Mother, Son, Daughter, Brother, Sister) anywhere in the country.

No charges will be levied for entrusting your LPG connection in our safe custody.

Click here to download the format for Safe custody TV for PNG Consumer

LPG is a clean fuel and hence the Government of India wanted to popularize the use of this fuel by subsidizing LPG for domestic use making it affordable for the consumer. However, due to LPG being subsidized, there is dual pricing in the market which has lead to unscrupulous elements misusing subsidized LPG for other than domestic purposes.

Government of India launched the Direct Benefit Transfer for LPG (DBTL) Scheme in 291 districts covering over 9 crore consumers effective 1^st June'2013

DBTL is now held in abeyance since 10th March2014.

The scheme has been launched in six phases as under:

Phase	DBTL launch on	Number of Districts
I	1.06.13	20
II	1.09.13	34
III	1.10.13	43
IV	1.11.13	38
V	1.12.13	49
VI	1.01.14	107
	Total	291

Under the scheme Customers will have to pay the market price for the cylinder and the subsidy amount will be transferred to their bank account. Effectively, the government wants to provide .Your benefit in your account. which means .subsidy directly reaches the intended beneficiary as the amount is credited in his bank account.

Once the scheme is launched in the district, customers who have not completed formalities for being cash transfer compliant will get 3 months to complete the formalities. During this period they will get cylinders at the subsidized price. But if they do not complete formalities to become Cash Transfer compliant (CTC) within the grace period, they will continue to get cylinders but they will have to pay the non subsidised price (market price) for the cylinder.

What needs to be done by the customer?

The customer needs to do the following:

1. Obtain the Aadhaar number
2. Get his Aadhaar number linked to his consumer number
3. Also link his Aadhaar number to his bank account

How it works?

The Government notifies the districts for the launch of DBTL scheme. The customers in the DBTL districts need to be Cash Transfer compliant (CTC) i.e. the customer has to obtain an Aadhaar number, get the Aadhaar linked to the bank account and also to his LPG consumer number.

On launch of the scheme, all Cash Transfer Compliant Customers will get a fixed advance amount when they book cylinder for the first time after the scheme is launched, presently this amount is Rs. 435/-. This advance is given so that the Customer does not have difficulty in paying for the cylinder at market price. This advance amount remains with the consumer till he surrenders the connection. The amount is recovered from the consumer at the time of surrender of connection.

On delivery of the cylinder, the consumer will also get the actual subsidy for that cylinder upto the capped quota of cylinders (which includes cylinders delivered to the consumer at subsidised price during the financial year). VAT applicable if any, will have to be borne by the consumer.

For details about banks listed on Aadhaar Payment Bridge, status of linkage of Aadhaar to your bank account and LPG consumer number, frequently asked questions about the scheme, please visit the following website: https://www.petroleum.nic.in/dbtl/

Aadhaar number is not required to avail LPG cylinders at non-subsidized rate. LPG consumers not desirous of availing subsidy on LPG are not required to furnish their Aadhaar numbers.

Presently DBTL Scheme is held in abeyance.

Click here to download clarifications on DBTL.

Click here to download request form for linking Aadhaar Number with your bank account.

Click here to download format for submitting Aadhaar Number to LPG Distributor.

Click here to download postal address of BPCL Offices.

Click here to download Phase wise districts covered under DBTL scheme.

You may want to surrender your LPG connection as you are shifting to a new address.

You may want to surrender your LPG connection as you are shifting to a new address.

Please advise your Bharatgas distributor your new address with supporting proof of residence, so that he may update the records so that future supplies can be sent to your new place of residence.

Change of residence within the city

If you are moving to a new address in the same city, you just have to approach your Bharatgas Distributor for a Transfer Advice (TA). Please present the TA to your new Distributor servicing the area of your new residence. Please note you are not required to submit your equipment (Cylinder/s and Pressure Regulator). Your new Distributor will issue a fresh SV (Subscription Voucher) with a new consumer number at the Distributorship.

Change of residence outside the city

If you are moving to a new address to another city, you will need to surrender your connection by returning the equipment (Cylinder/s and Pressure Regulator) and obtain a Termination Voucher (TV) along with refund of the security deposit amount. Then you need to contact the nearest Bharatgas Distributor catering to your new locality and submit the TV to the distributor and pay the security deposit with the documentation fees as applicable. You will get a new Subscription Voucher ( SV ) and the equipment i.e. the Cylinder/s with Pressure Regulator.

Can I want to Transfer my connection to another person?

A. Transfer of LPG Connection to Family Member:

Transfer of the LPG connection to a family member (i.e. Father, Mother, Son, Daughter, Brother, Sister) is permitted.
The person to whom the connection is to be transferred has to fill the KYC form and attach the Proof of Identity (POI) and Proof of Address (POA). Both the persons i.e. One who holds the connection (Transferor) and to whom it is to be transferred (Transferee) have to submit the declaration form duly signed. Both the KYC and declaration form need to be submitted to the distributor.

Click here to get the KYC format.
Click here to get the format for declaration.

B. Transfer of LPG Connection outside Family:

A person in who is holding a valid LPG connection with documents can transfer the connection in the name of a person outside family.

The person to whom the connection is to be transferred has to fill the KYC form and attach the Proof of Identity (POI) and Proof of Address (POA). Both the persons i.e. One who holds the connection (Transferor) and to whom it is to be transferred (Transferee) have to submit the declaration form duly signed. Both the KYC and declaration form need to be submitted to the distributor.

Click here to get the KYC format.
Click here to get the format for declaration.

C. Transfer of LPG Connection without consent letter from Transferor:

In case the person is holding the SV & equipment is not in a position to submit consent letter from Transferor. He/ She can get the connection transferred to his/her name.

The person to whom the connection is to be transferred has to fill the KYC form and attach the Proof of Identity (POI) and Proof of Address (POA) and also submit the declaration form duly signed. Both the KYC and declaration form need to be submitted to the distributor.

Click here to get the KYC format.
Click here to get the format for declaration.

D. Transfer of connection due to death of Connection Holder:

In the unfortunate case of demise of a consumer, transfer of connection to the next of kin/legal heir is permitted with the condition that the next of kin produces the copy of death Certificate.

The person to whom the connection is to be transferred has to fill the KYC form and attach the Proof of Identity (POI) and Proof of Address (POA). He/She also needs to submit the declaration form duly signed. Both the KYC and declaration form need to be submitted to the distributor.

Click here to get the KYC format. Click here to get the format for declaration.

E. Regularization of Connection (LPG equipment held without possessing SV)

In case a person is holding LPG equipment i.e. Cylinder and Domestic Pressure Regulator without any connecting documents (SV/DGCC), the connection can be regularized.

The person to whom the connection is to be transferred has to fill the KYC form and attach the Proof of Identity (POI) and Proof of Address (POA). He/She also needs to submit the declaration form duly signed. Both the KYC and declaration form need to be submitted to the distributor.

Click here to get the KYC format.
Click here to get the format for declaration.

If you for some reason do not need your LPG connection anymore, you can surrender your connection and obtain a refund of the deposit amount.

Click here to submit your request for surrender of connection.

However your connection will be terminated only after you submit cylinder/s and pressure regulator to your Distributor. Please do not forget to take the refund of the cylinder deposit from your Gas Distributor.

The LPG control order of Ministry of Petroleum & Natural Gas (MOPNG) permits one LPG connection in one household. This restriction is because LPG is a subsidised product and unrestricted number of connections may lead to unauthorised use of subsidised LPG.

Accordingly, multiple connections are not allowed in one household. Anyone who has more than one connection should immediately surrender the same.

Oil Marketing Companies undertake identification of multiple connections from time to time and publish the list of suspect cases on their websites.

In case your name/address features in the suspect list but you genuinely do not possess multiple LPG connections, then you are required to submit KYC form along with Proof of identity as well as Proof of Address indicating that the households are different to your distributor.

Click here to download KYC form.

Preferred Time Delivery Scheme

In our constant endeavour to provide convenience to our esteemed Customers, we are pleased to announce the launch of Preferred Time Delivery Scheme.

The facility is being launched to start with for customers in Mumbai, Kolkata, Delhi, Chennai, Bangaluru, Hyderabad and Pune and also outskirts of these cities i.e. Gurgaon, Noida, Faridabad, Ghaziabad, Sonepat, Thane, Navi Mumbai, Kalyan, Mira Bhayander etc. The scheme will be extended to all towns having population of about 10 lakhs in the near future.

Under the scheme, Customers can choose to receive the refill cylinder delivery at home on the day and time of his choice. The applicable charges approved by the Government as given in the table below:

Time Slot	* Charges per delivery in Towns with population of ten lakh and above	*Charges per delivery in other Towns
Before8 AM	Rs.50	Rs.40
8AM to 11 AM	Rs.25	Rs.20
11 AM to 3 PM	Rs.25	Rs.20
3 PM to 6 PM	Rs.25	Rs.20
6 PM to 8 PM	Rs.50	Rs.40
Only Saturday/Sunday ( 8 AM to 6 PM )	Rs.25	Rs.20

*Inclusive of Service Tax

The customer can opt for any one of the following three options

Preferred Time Customer
A Customer can opt for preferred time on any day starting from Monday upto Friday. Such a choice would indicate that he is ready to accept the cylinder on any day from Monday to Friday on the fixed time slot specified. If the delivery cannot be made on the preferred time slot on a particular day because the Customer is not available, the cylinder will be delivered on the next day same time slot.

Preferred Day and Time Customer

A Customer can opt for a day in addition to the selected time slot. This option means that the Customer is ready to accept the refill delivery only on the specified day and time. If the delivery cannot be made on the preferred time slot on a particular day because the Customer is not available, the next delivery will be made on the same day and time in the following week.

Saturday/Sunday Preferred Customer

A Customer can opt for either Saturday or Sunday. This option means that the Customer is ready to accept the refill delivery at any time between 8 am and 6 pm on the preferred day. There is no option for a time slot on Saturday and Sunday. If the delivery cannot be made on the preferred day because the Customer is not available, the delivery will be made on the same day and time in the following week.

Domestic LPG being subsidized, customer will not receive the cylinder out of turn. After customer's refill booking matures, the cylinder will be delivered to him on the next preferred time/day/day and time as per the choice.

Click here to know more and Register for Preferred time Delivery Service

Locations where new LPG Distributorships are to be set up are advertised in newspapers. The guidelines for selection are available on this website in the section 'Distributor Appointment'. You can download the same free of cost.

Locations where new LPG Distributorships are to be set up are advertised in newspapers. The guidelines for selection are available on this website in the section 'Distributor Appointment'. You can download the same free of cost.

• In case there are more than one connection linked to your Aadhaar number

Please surrender one of your connections and the other will be reactivated. Re-activation will be done thereafter once the formalities are completed. Please note that the connection will NOT be re-activated in case you have an additional connection.

• In case your name / address is identified as having a multiple connection

In case your name appears in the suspect list of multiple connections, but you genuinely do not have an additional connection at your residence , you need to fill up the KYC format and submit the same to the distributor.

Click here to download the KYC format.

In case your address is the same but it is a separate part of the building & has a separate kitchen then you need to submit a Declaration to that effect along with the KYC form duly filled in. The Distributor will send his representative to physically verify that there is no additional connection at your address.

Click here to download the Declaration format.
Click here to download the KYC format

Re-activation will be done thereafter once the formalities are completed. However please note that the connection will NOT be re-activated in case you have an additional connection.

In case you have not availed a LPG cylinder for a period of six months or more.

For reactivating LPG connection which is deactivated due to not availing LPG cylinder for more than 6 months you need to make an application and submit the same to your LPG Distributor along with the KYC form duly filled in. However please note that the connection will NOT be re-activated in case you have an additional connection.

Click here to download the Reactivation format
Click here to download the KYC format

Re-activation will be done thereafter once the formalities are completed.